Information for Parents & Caregivers

Coronavirus (COVID-19) resources for parents/caregivers

It can be difficult to know how to talk to young children about Coronavirus. Some valuable resources to help you navigate this tricky space can be found online here:

Kids Help Line

Anytime, any reason, for kids and young adults 5 to 25 years old: Phone: 1800 55 1800 or


Parentline is a phone service for parents and carers of children from birth to 18 years old, offering confidential and anonymous counselling and support on parenting issues. Phone: 13 22 89


Crisis Support, suicide prevention 24 hours a day. Phone: 13 11 14 or

Emergency Services

Police, Fire or Ambulance: Phone: 000

After Hours Emergency Child Protection Service

Anyone who is concerned about a child’s welfare can voluntarily make a child abuse report to Child Protection. Phone: 13 12 78

Victorian Poisons Information Centre

Advice about what to do if a person has been poisoned, has overdosed, has made a mistake with medicines or has been bitten/stung by a snake, spider, bee, wasp etc. Phone: 13 11 26 (24 hours).


For young people aged 12 to 25, open 9am – 1am 7 days a week for a one-on-one chat, or a group chat with other young people. Visit:

Food Relief

No one deserves to go hungry. Visit: to find the closest food relief centre.

Barwon Health Mental Health Access

The ACCESS team is a 24-hour service for people who may have a complex or serious mental illness and are in crisis. Phone: 1300 094 187

Direct Line

24-hour drug and alcohol counselling, online or on the phone. Phone: 1800 888 236 or

Nurse On Call

Puts you directly in touch with a registered nurse for caring, professional health advice, 24 hours a day. Phone: 1300 606 024

Safe Steps

24 hours phone counselling and support for women and children affected by family violence. Phone: 1800 015 188

Sexual Assault Crisis Line

Confidential telephone crisis counselling service for people who have experienced both past and recent sexual assault. Phone: 1800 806 292

Youth Support + Advocacy Services (YSAS)

YSAS engages, supports and strengthens highly vulnerable and high-risk young Victorians affected by, or at risk of being affected by, alcohol, drugs, mental health issues and social disconnection. Visit